Frequently Asked Questions
Do I need to have an account to place an order?
Yes. You can create a new account by selecting "Log in" from the top right-hand side menu on the home page. If you already have an account, please select "Log in" and enter your email and password.
Learning Partners, please remember to log in to access additional products and discounts. Bulk purchase discounts for Learning Partners will be automatically calculated at checkout.
Shipping
If you have purchased a physical item, shipping will be calculated at checkout.
Your ordered items will be despatched in accordance with our shipping policy.
Payments
Payment is by credit card.
Payment on account is only available to NEBOSH Accredited Learning Partners by prior arrangement. Where a Learning Partner has an agreement with NEBOSH to pay by invoice, an invoice will be raised when the order is received. The option to pay by invoice will be on an individual basis.
If an order is placed using the Pay on account option and a Learning Partner does not have sufficient funds on their account to cover the value of the order or does not have another payment arrangement in place, an invoice will be sent through the system for payment and the order will not be despatched until payment is received.
If the order is for eBooks, the eBook tokens will not display in the customer's account until payment has been received.
If an order is placed using the Pay on account option and the customer is not a Learning Partner, an invoice will be sent requiring payment by credit card. If payment is not made within 5 working days, the order will be cancelled.
If you are experiencing difficulties paying by credit card, please contact us here.
Is it possible to generate a formal invoice for an order?
Yes. You can print a PDF of the invoice from the order confirmation page after you have placed your order. The option to do this is at the bottom of the order confirmation page.
The option to print a PDF of the invoice for a specific order is also available from the Account Details section. Click on your account and select the order for which you want to print the invoice. The option to print the invoice is below the order details on this page.
eBooks
eBooks are only available for purchase by Learning Partner and customers located in the United Kingdom. Learning Partners, please log in to view and purchase eBooks.
NEBOSH eBooks are read using the Glassboxx eReader app.
They are accessed via tokens which are available immediately upon completion of purchase from your customer account. Full instructions are available here.
If you have not previously used Glassboxx, please follow the instructions to redeem your token.
For eBook FAQs and troubleshooting, please click here.
eBooks are accessed via our third party supplier, Glassboxx. More information about the Glassboxx service is available here. The Glassboxx privacy policy is available here.
Further assistance
If you require any further assistance, you can contact us here.